The Estée Lauder Companies Inc. understands that having a beloved product discontinued can be frustrating, and searching for a replacement can be daunting and time consuming.
We take your concerns to heart and offer our loyal consumers the opportunity to easily search for products that have been discontinued within 24 months. The Estée Lauder Companies' Gone But Not Forgotten program is an industry first!
Our team will search high and low for a discontinued product, and if we find it, you may purchase up to six pieces depending upon availability. Please keep in mind that a search can only be done for products in a participating brand’s regular product line, not seasonal, promotional or limited-edition items. The following brands participate: Estée Lauder, Clinique, Origins, Bobbi Brown, Aramis, M·A·C, La Mer, Jo Malone, Donna Karan, Tommy Hilfiger, Bumble and bumble, Lab Series Skincare for Men, Michael Kors, Darphin, American Beauty, Flirt!, Grassroots™ Research Labs ™ and GoodSkin Labs™. The Gone But Not Forgotten program is available to consumers within the contiguous United States.
To initiate a search for a product no longer available, please call (800) 216-7173 between 9am and 4:30pm EST, Monday through Friday. We look forward to hearing from you.