Q: Where can I purchase La Mer in my area?
A: In the United States, you will find La Mer products at most Saks Fifth Avenue, Nordstroms and Neiman Marcus stores. In Canada, La Mer is sold at most Holt Renfrew stores throughout Canada.
Q: Where can I purchase Prescriptives internationally?
A: Prescriptives is only sold in the United Kingdom, Australia and the United States. Harrods in London may be able to service your request via mail order. You can call them at: 011-441-71730-1234
Q: Do you test your products on animals?
A: Please read our Animal Testing Policy.
Q: How are your products tested?
A: Please read our Product Testing Policy.
Q: I am interested in selling or distributing The Estée Lauder Companies Inc. products. What is the procedure for this?
A: In response to your inquiry, please be advised that our products are distributed for sale only at our authorized retail store accounts, the majority of which are located in major department stores or perfumeries. While there are other select points of sale, such as duty-free shopping and brand e-commerce, we are not seeking to expand our distribution network. Nevertheless, we thank you for your interest.
Q: Where can I get samples of your products?
A: Sample sizes of our products are not available for sale or general distribution, other than through our retail store accounts during promotional events. However, it is The Estée Lauder Companies' policy to accept for adjustment any product with which a consumer is not satisfied. This assures that our consumers can purchase The Estée Lauder Companies’ products with confidence.
Q: I would like to request a financial donation or a donation of product or samples for my group or charitable organization. Where can I send my letter or proposal?
A: The Estée Lauder Companies Inc. is a long-standing supporter of several non-profit and charitable organizations. Health and education, the environment, and the arts are top priorities. Over the years, contributions have been made to support numerous organizations in New York City as well as other local and national causes. These external outreach efforts are an integral part of our culture, which we consider a fundamental responsibility of corporate citizenship.
The Estée Lauder Companies' phenomenal growth in recent years has resulted in a dramatic increase in the number of requests we receive for philanthropic support. We hope you can understand that our continued support of charitable organizations with whom we have established relationships, coupled with the sheer number of new requests received, precludes our undertaking additional causes, no matter how worthy.
Q: Why is my favorite product discontinued?
A: Whenever a product or shade is discontinued, it is not done capriciously or without taking into account many important factors. Decisions to discontinue a product are made in response to consumer preferences and purchasing patterns throughout the country. Sometimes, a product is discontinued to make room in the line for a more technologically advanced formula.
May we suggest a visit to one of our counters where a representative would be pleased to assist you in finding a comparable substitute. In the meantime you may want to contact our Gone But Not Forgotten program at (646) 602-7725 if your favorite product was discontinued during the past two (2) years. Our team will be happy to assist in a search and may be able to locate the product for you.
Q: Can you recommend the right products for me to use?
A: It is important that our consumers select the products that are formulated to meet their individual needs. This is achieved through the expertise of our representatives, who are trained to provide individual assessment of your skin type and to recommend products according to your aesthetic preferences. Without seeing you, it is impossible for us to offer this customized service which is essential to receive maximum benefit of our products. Therefore, we suggest that you make an appointment with one of our representatives for a complimentary consultation.
Q: Where can I get more information on one of your brands?
A: A number of our brands currently have their own Websites. We invite you to visit any of the sites listed below for further information.
www.seanjohnfragrances.com
www.americanbeautycosmetics.com
www.aveda.com
www.bobbibrowncosmetics.com
www.bumbleandbumble.com
www.clinique.com
www.cremedelamer.com
www.donnakaran.com
www.esteelauder.com
www.flirtcosmetics.com
www.goodskindermcare.com
www.grassrootslife.com
www.jomalone.com
www.maccosmetics.com
www.origins.com
www.prescriptives.com
www.rodanandfields.com
www.stilacosmetics.com
www.tommy.com
www.labseriesformen.com
Q: How can I obtain more information about Aveda?
A: Aveda has a toll-free telephone number. Please call Aveda directly at 1-800-328-0849.
Q: Do you sell Estée Lauder products at The Estée Lauder Companies Inc. corporate offices in New York City?
A: No. However, you can purchase Estée Lauder products by visiting our websites above, or at any of our retail locations.
