Gone But Not Forgotten

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Overview

Gone But Not Forgotten

Searching for your signature scent? Reluctant to part with that perfect shade of foundation? The cosmetics industry continuously discontinues products in order to bring consumers the newest trends and innovations.

The Estée Lauder Companies Inc. understands that having a beloved product discontinued can be frustrating, and searching for a replacement can be daunting and time consuming.

We take your concerns to heart and offer our loyal consumers the opportunity to easily search for products that have been discontinued within 36 months. The Estée Lauder Companies' Gone But Not Forgotten program is an industry first!

Our team will search high and low for a discontinued product, and if we find it, you may purchase up to six pieces depending upon availability. Please keep in mind that a search can only be done for products in a participating brand’s regular product line, not seasonal, promotional or limited-edition items. The following brands participate: Aramis, Bobbi Brown, Bumble and bumble, Clinique, Darphin, DKNY Fragrances, Donna Karan Cosmetics, Estée Lauder, GLAMGLOW, Jo Malone London, Lab Series, La Mer, M·A·C, Michael Kors Beauty, Origins, Tommy Hilfiger Toiletries and Tom Ford Beauty. The Gone But Not Forgotten program is available to consumers within the contiguous United States.

To initiate a search for a product no longer available, please email consumercare-US@gcc.gbnf.estee.com.

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The Estée Lauder Companies' Gone But Not Forgotten

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